Hosted Call Center

VitalVox offers a robust and feature-rich contact center solution that aims to simplify call center operations. 

Inbound call center operations will appreciate VitalVox’s powerful and flexible ACD which provides Skills Based Routing, Queue Prioritization, Virtual/Personal Queues, Agent Hot-Desking and Customizable IVR.

Outbound call center operation will benefit from VitalVox’s efficient self-pacing Predictive Dialer along with Preview and Progressive dialing for multiple concurrent outbound campaigns. The Script Builder can be used for for developing powerful agent-customer interaction scripts and a Dialplan Builder to develop powerful IVR. 

Features

  • Inbound skill-based routing
  • Powerful interactive script builder for agent screens
  • Drag-and-drop call flow builder for IVR menus