If you've learned anything from the IRS, it may be how not to approach customer service. Reports are that callers are waiting in queue for a long time and not getting through. Others are getting dropped. Then there are the busy signals. There's no reason that callers should be treated so poorly. Good call center software and an effective Interactive Voice Response (IVR) can mitigate some of these issues and keep your call center on track.
Having a robust IVR is key to handling your customers needs in an efficient manner. With our Visual IVR Designer you'll be able to modify IVR's with ease.