Respect Your Clients - Don't Be Like the IRS

If you've learned anything from the IRS, it may be how not to approach customer service. Reports are that callers are waiting in queue for a long time and not getting through. Others are getting dropped. Then there are the busy signals. There's no reason that callers should be treated so poorly. Good call center software and an effective Interactive Voice Response (IVR) can mitigate some of these issues and keep your call center on track.

Our Advantages

With no special hardware to buy your cost of ownership is drastically reduced
Use our existing screens or use our web-based API to build custom apps that your business needs.
Tying your CRM into your phone system can be a daunting challenge, don't let it over whelm you. Contact us to see how we can help.