External Data for Your (External) Hosted Call Center Software

When you have a previous relationship with your client, it's important that this be reflected in the customer experience. Often, the data concerning the client is available in a separate system from your call center ACD software. Keeping data in a central location can be an effective way to ensure data stays in a consistent state, rather than being replicated and updated separately. It's important to make sure it's available when and where needed.

Our Advantages

With no special hardware to buy your cost of ownership is drastically reduced
Use our existing screens or use our web-based API to build custom apps that your business needs.
Tying your CRM into your phone system can be a daunting challenge, don't let it over whelm you. Contact us to see how we can help.