CRM Integration

Tying your CRM into your phone system can be a daunting challenge, don't let it over whelm you. Contact us to see how we can help.

Interfacing any two systems together can be a huge task that is completely worth the effort when done right and on time.  We've helped our clients build the tie in's to their existing enterprise tools so that they can better serve their customers.  Whether it's just a simple balance checking IVR or a complex integration that  routes callers to the

 

Interfacing any two systems together can be a huge task that is completely worth the effort when done right and on time.  We've helped our clients build the tie in's to their existing enterprise tools so that they can better serve their customers.  Whether it's just a simple balance checking IVR or a complex integration that  routes callers to the right reps and does a proper screen pop with the customers information, we can make it happen.  Using our sophisticated mutlichannel skills based routing, we have even helped our clients improve ticket handle times with incident tracking software by queiing new tickets to the right teams and updates in the ticket systems by the users to the right team immediately.  Best of all, the reps can move from handling events from a ticket system to handling inbound calls with ease.

Check out some of the case studies we have done for our clients

  • A Technical Support Deptment's Redmine Integration
  • An Inbound Support Team's Intragration with Zendesk

 

Given today's heavy use of software systems, all of your technicians, reps, CSR's and sales teams are using atleast one software package to interface with your clients.  Contact us and see how we can help improve the work flow.