Stephen Ray's blog

External Data for Your (External) Hosted Call Center Software

When you have a previous relationship with your client, it's important that this be reflected in the customer experience. Often, the data concerning the client is available in a separate system from your call center ACD software. Keeping data in a central location can be an effective way to ensure data stays in a consistent state, rather than being replicated and updated separately. It's important to make sure it's available when and where needed.

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